Shipping policy

Shipping Policy

We currently offer free tracked UK shipping on all orders.

Order processing
Orders are typically processed within 2–3 working days before dispatch.

Delivery times
Once your order has been dispatched, UK delivery is typically 5–8 working days.

Delivery times are estimates and may be affected by carrier delays, busy periods, weather, or other circumstances outside our control.

Tracking
Tracking information will be provided where available once your order has been dispatched.

Incorrect or incomplete addresses
Please ensure your shipping address is entered correctly at checkout. Avel is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed or missing orders
If your order has not arrived within the expected delivery window, please contact us at support@avelskincare.store with your order number and we will assist you.

Damaged or incorrect orders
If your order arrives damaged, faulty, or incorrect, please contact support@avelskincare.store with your order number and, where relevant, photos of the issue.

Contact
For any shipping questions, contact us at support@avelskincare.store.