Refund policy

You have 14 days from the date you receive your order to tell us that you wish to cancel and return it.

To be eligible for a change-of-mind return, items should be unused, in their original condition and, where applicable, with any hygiene seal intact. Where the law permits, products that are sealed for health or hygiene reasons may not be eligible for return once unsealed.

After notifying us, you have a further 14 days to send the item back.

For change-of-mind returns, the customer is responsible for return postage unless we agree otherwise.

If your item arrives damaged, faulty, incorrect, or not as described, contact us at support@avelskincare.store with your order number and, where relevant, photos of the issue. Your statutory rights are not affected.

Once we receive the returned item, or evidence that it has been sent back where applicable, we will process any refund due within 14 days. Refunds will be made to the original payment method.

To start a return, contact support@avelskincare.store.